Job Overview:

Providing assistance to our Accounts Manager and Client Care Team by executing the packaging and sending of homewares and artwork orders, light emailing and answering customer enquiries. This is a Casual position, with an approximate 3 day per week schedule. This may have opportunity to increase as we go into Christmas trade.

Responsibilities and Duties:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Must be well presented and professional. 
  • Packing and dispatching orders to ensure the product arrives safely to the customer and is received in a timely manner. 
  • Packing orders in a well presented manner creating an on brand experience. 
  • Ensure customer satisfaction and provide professional customer support.
  • Responding promptly to customer inquiries.
  • Working within a small team and using clear communication to ensure the company works efficiently. 
  • Proficiently using Shopify to execute, process and keep up to date records of all customer orders/ product inventory and information. 
  • Strong written and verbal skills whilst maintaining and supporting the brand language.
  • Maintaining cleanliness of all workspaces and showroom. 
  • Supporting the team in all processes as necessary, this may mean allowing for flexibility within your role and working outside of the scope of works. 

Experience:

  • Must have experience working within a similar role.
  • E-commerce experience is favourable. 
  • Must have a Valid Australian Drivers License and own transportation. 

If this position sounds like the perfect opportunity for you, please email

Kate  careers@engold.com.au

Availability