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We freight most of our pieces Australia wide, except WA, TAS and NT.

Your location and proximity to a major city may affect whether an item can be delivered to your door.

We offer our own local delivery service in Victoria while our partner couriers and removalists deliver on our behalf for interstate customers.

For regional areas, we offer white glove delivery on a quotation basis and some of our smaller pieces via palletised curb-side delivery. 

You will receive white glove complimentary upon delivery for all ground floor deliveries to metro areas as of April 1st, 2023.

If you are not eligible for complimentary white glove please reach out to our team for a quote to your area. 

As part of the white glove service, the delivery team will assemble your item and remove any packaging upon delivery. 

The delivery charge on your invoice is for the price of a ground floor standard delivery as well as any additional charges for stairs/lift access as required. 

If stair or lift access is required to your door or to the desired room for placement, you must select this or advise the sales person before checking out in order to qualify for complimentary white glove. 

For interstate customers, you will receive text notification updates on your order once it has been dispatched from our warehouse.

If you are unable to accept delivery on the days provided please arrange for someone to accept the item on your behalf, provide an alternative address for delivery or reach out to the freight provider on the number provided to request a hold or reschedule.

Changes to the delivery once the item has left our warehouse may be subject to additional costs.

The freight charge on your invoice is the base rate for a ground floor delivery to your area, if you are within 55km of a major city you will receive complimentary white glove upon delivery of your order.

Shipping fees vary depending on your location.

Please check the shipping rate in your area on this cart page or the quick cart.

If shipping does not automatically calculate for your address please don’t hesitate to reach out to our amazing team to get a quote and discuss delivery options for your area.

All of our furniture is handcrafted and made from precious native and natural materials.

We want to ensure that all of our pieces are delivered from our makers in the Philippines to their new homes safely.

Due to the fragility of stone this process does require specialised care, equipment and additional time.

For this reason, while we cover the cost of assembly and rubbish removal for you, an additional charge will be applied at checkout if you have steps or if stair or lift access is required for your delivery.

The rate varies slightly depending on your order and location so please check the rate at checkout.

If access to your home or desired room is restricted or difficult please reach out to us to provide details and photos.

Whether a delivery is deemed safe and viable is at the discretion of our freight providers at the time of delivery.

Our local pickup is available Wednesday, 8:30AM - 3:30PM at En Gold Warehouse.

Address: 107-109 Woodlands Drive, Braeside VIC 3195

You will be given a link to schedule a pickup after purchase if you choose to pick up your order.

We will ship all the items together once we receive the pre-order items.

As pieces are made with stone they can be fragile and quite heavy – so some pieces may require a personalised freight quote, particularly if you are in a regional area.

To organise a freight quote you are welcome to contact us on hello@engold.com.au

We are thrilled to offer international freight on a select collection of homewares, visit the worldwide available collection.

We are now offering select furniture to California, please view the available range at www.engold.com.

International shipping is an ever-growing part in the company.

We have international stockists around the world and you are able to purchase En Gold furniture at the select stores.

We encourage you to stay active on our social media account and newsletters to be kept in the loop for when we become available in your area. 

All homewares are available for delivery Australia-wide.

Some can be shipped internationally View worldwide delivery homewares collection.

Pick up is available at En Gold Warehouse located in Braeside on Wednesday between 8:30am and 3:30pm

Address: 107-109 Woodlands Drive, Braeside VIC 3195

Please check the shipping fees in this cart page or quick cart.

In stock items may take up to 5 weeks to dispatch from our Melbourne warehouse, according to the freight carrier transit schedules.

For clarity on how that might look: If an in-stock order is purchased it could take up to 5 weeks for the order to be dispatched from our Melbourne warehouse when a carrier has scheduled in to travel between Melbourne and SA.

Once dispatched from our Melbourne warehouse you will receive an email notifying you of this, for SA please allow up to 14 days for delivery to occur. 

The third party freight provider will contact you 24-48 hours out from delivery to advise when they will be delivering.

Our White Glove team removes packaging as part of your delivery. If there is any possibility you may wish to return your order, please ask the delivery team to leave the original packaging with you and keep it for the 7-day change-of-mind window. If the packaging has been removed, we can arrange professional repackaging and collection for an approved return at your expense. Transit damage must be reported within 24 hours of delivery with photos. See our Refund Policy.