FAQ's

Do you offer interstate freight?

Yes. We freight all of our pieces Australia wide. As pieces are made with stone they can be fragile and quite heavy – so some pieces may require a personalised freight quote, particularly if you are in a regional area. To organise a freight quote you are welcome to contact us on hello@engold.com.au 

 

Do you offer international freight?

Unfortunately En Gold® have had to make the tough decision to hold off on international orders for the time being. We have found that the cost of international freight has been increasing dramatically due to the pandemic and has become too unreliable to be able to safely quote our customers.

 

Do you offer Trade Accounts?

Yes. We do offer Trade Account partnerships for Trade Industry Professionals strictly within Architecture and Interior Architecture Industries, subject to approval. If you would like more information about applying for a Trade Account please contact us on hello@engold.com.au 

 

How do I care for my stone piece?

Don’t be afraid of natural stone- it’s not as difficult to care for as some may think! All of our stone pieces are honed, sealed or polished so they have been treated with end use in mind. 

Regular cleaning with a warm damp cloth with a gentle soap is all you need from day to day. If you would like to protect your En Gold piece from stains, or need to remove a stain, we offer a range of top of the market Lithofin products that will assist with keeping your stone piece in premium condition. 

 

Do you have a showroom where I can view your range?

We do! Our studio is located in Altona North, Victoria, with viewings available by appointment. Please visit our Contact Us page to arrange a visit.

 

Are your plinths hollow?

Yes, all of our plinths are constructed from 14-20mm stone slab with mitred edges. There is no base face and we provide felt pads to avoid chipping and to help protect your floors. 

 

How heavy are your plinths?

Our plinths range from 25kg-40kg depending on the type of stone and size.

 

How heavy are your Estrella Collection tables?

All of our Estrella pieces are made using a traditional Filipino furniture making technique. The limestone boulders are carved into tiles and aligned on a hollow timber carcass, which means they are not as heavy as they look! Our coffee tables are all approximately 30-35kg.

 

Do you offer custom pieces?

We do not offer custom made pieces and all of our designs are made in set dimensions. 

 

Where are your pieces made and materials sourced from?

As our pieces are constructed using natural stone, the origin of the materials depends on where that particular stone is naturally found and quarried. We work with stone quarries from all over the world, including Turkey, Phillipines, Spain, Portugal, Italy and China, to name a few. 

Our pieces are designed by En Gold in Melbourne, Australia, with love and integrity, and are manufactured with our partnered stonemasons and craftsman in Australia, China, India and the Phillipines that employ highly skilled staff and offer state of the art machinery. Each manufacturing partner is hand selected for their quality, craftsmanship and commitment to staff livelihood, including compliancy of fair working hours, wages and safety for staff. We are proud to partner with worldwide and local trades that align with our values, supports skilled craftsmanship and fuels local economies in each region. 

 

Why are your most of your pieces only available for pre-order?

At En Gold® our mission is to provide quality, sustainably minded and competitively priced stone furniture and wares. To be able to make this possible, we work with natural stone, meaning each piece is unique and made to last a lifetime. For the same reasons, we do not mass produce due to its damaging impact on our environment and inability for us to store so many pieces!