FAQs
Orders & Customer Accounts
Yes! We are pleased to offer Trade Account partnerships for Trade Industry Professionals within Architecture and Interior Architecture Industries.
To apply, please submit a form on our Trade Account Application page.
At En Gold we believe in producing in small and limited quantities. This is to avoid overproducing and ensure we continue to reduce wastage, whilst investing in the growth of our community of artisans and makers.
As a result, our collections often sell-out quickly. By allowing you to place your order before the piece arrives to our warehouse, you are able to purchase your piece on the next incoming shipment and avoid missing out.
The month quoted is the estimated month of arrival to our Melbourne warehouse. The item could arrive any time within the quoted month. This is intentionally a broad estimate to ensure we have allowed for any unforeseen delays and is subject to change at any time.
Delivery & Pickup
In most cases, all En Gold items are delivered via a White Glove or Standard Delivery for all furniture orders however it may not always be available.
Where viable, smaller furniture items such as coffee tables and side tables may be sent on standard palletised freight.
Please visit our Shipping page for more information about the delivery process.
Your entire order will be shipped together when all items are ready-to-ship. If you would like to split your delivery and receive 'ready to ship' item/s immediately, this will incur an additional shipping charge as this will require an additional shipping service.
Yes. We freight all of our pieces Australia-wide. however certain states such as TAS, WA and NT have restrictions (further details in our other FAQ answers). As pieces are made with stone they can be fragile and quite heavy – so some pieces may require a personalised freight quote, particularly if you are in a regional area. To organise a freight quote you are welcome to contact us on hello@engold.com.au
Our local pickup is available Wednesday, 8:30AM - 3:30PM at En Gold Warehouse.
Address: 107-109 Woodlands Drive, Braeside VIC 3195
You will be given a link to schedule a pickup after purchase if you choose to pick up your order.
As pieces are made with stone they can be fragile and quite heavy – so some pieces may require a personalised freight quote, particularly if you are in a regional area.
To organise a freight quote you are welcome to contact us on hello@engold.com.au
Yes, we follow our freight partners scheduling and therefore freight is closed for the Month of December. However Pick Up's will remain open during December.
We strive to dispatch all orders received into our Melbourne warehouse before the December cut off. Any orders sold on a December pre order will be dispatched in January.
We allow up to 2 weeks for all in stock or arrived pre orders to be dispatched from our Melbourne warehouse, excluding the below states:
- QLD Regional, SA, ACT, NT - Allow up to 5 weeks for dispatching
- WA - Due to freight restrictions we dispatch a truck roughly every 3 months, please contact our staff for clarity at hello@engold.com.au.
Please note that when your order is dispatched from our Melbourne Warehouse, you will receive an email notifying you of this.
Once dispatched from our Melbourne warehouse you can expect to receive your order within the below lead time to your area:
- VIC Metro - Up to 7 days
- VIC Regional - Up to 21 days
- NSW Metro - Up to 10 days
- NSW Regional - Up to 21 days
- QLD, SA, ACT Metro - Up to 14 days
- QLD, SA, ACT Regional - Up to 21 days
- TAS - Palletised freight only, Up to 21 days
- WA - Up to 8 weeks
- NT - Up to 5 weeks
En Gold Pieces
All of our stone pieces are constructed using a traditional natural stone tile form of artistry. They are honed and polished provide a natural gloss and protective finish. This will wear down over time with use. Learn more about Our Craft.
For full care information, please visit our Care Page or our recommended Stone Care Range.
Yes! Our collection can be viewed in person at the En Gold Gallery:
Shop 2, 946 High Street
Armadale VIC 3143
(03) 7009 0990
Gallery Hours:
Mon-Fri 9am-5pm
Saturday 10am-4pm
We do not offer custom made pieces and all of our designs are made in set dimensions.
The En Gold Head Office is located in Cebu, Philippines. This is also the birthplace of Our Craft, fossil stone tile inlay.
The En Gold collection celebrates the natural resources and traditional craftsmanship of our region and our culture. We source organic materials such as native timber, sea grass, rattan and fossilised limestones. The artistry of our craft is what we celebrate the most, highlighting the highly skilled workmanship of our heritage.
Some of our extended collection pieces have been sourced from other regions, where the materials and craftsmanship are accessible and known for the highest quality. This includes Turkey, China and Australia.
We are proud to partner with worldwide and local trades that align with our values, support skilled craftsmanship and fuel local economies.
Didn't find an answer?
Please send us an email at hello@engold.com.au or submit the form. We will get back to you shortly.