Delivery Type:

• We offer our own local delivery service in Victoria while our partner couriers and removalists deliver on our behalf for interstate customers.
• For regional areas, we offer white glove delivery on a quotation basis and some of our smaller pieces via palletised curb-side delivery. 
• You will receive white glove complimentary upon delivery for all ground floor deliveries to metro areas as of April 1st, 2023.
• If you are not eligible for complimentary white glove please reach out to our team for a quote to your area. 
• As part of the white glove service, the delivery team will assemble your item and remove any packaging upon delivery.

Shipping Rate: calculated in cart. If there are steps, lift access or flight(s) of stairs on the way where the pieces will be placed, extra charge of $80-380 for furniture delivery applies at checkout.

Delivery Timeframe:

Please allow an additional 2 weeks to be dispatched from our warehouse.

Shipping Transit Times:

• Sydney Metro area: 5-7 days
• Brisbane / Gold Coast Metro area: 7-10 days
• Melbourne Metro Area: 3-5 days
• VIC Regional: 5-7 days
• Adelaide Metro area: 5-7 days

For any regional areas for outside of these zones please contact hello@engold.com.au.

Please note, some deliveries are conducted by a third party carrier and transit times may change.

Shipping Area: Unavailable for WA, TAS & NT shipping. If you are located outside Australia, please shop at one of our international stockists.

• MATERIAL: Rosé Stone (Type of Fossil Stone)
• This piece is large and heavy it has been designed to use its own weight to lean against the wall and comes with brackets on the back should you wish to fix it in place.
• We always recommend using a professional when installing your mirror.

Please note:

• Given the size and structure of this piece, a wide entry may be required.
• Please ensure to check dimensions against your entry ways before proceeding.
• This piece is heavy and fragile so adequate manoeuvring space and professional handling is required.

• Natural stone comes with its own unique variation and organic flaws. This includes colour and textural variation and should be expected.
• Slight imperfections are a part of the handmade process using this natural material, this is what makes each piece unique and should be expected.

• Please take care when moving your piece.
• Do not push or drag along ground as this may cause the stone to chip and break off.
• Always use two people to lift and place your piece down gently in place.
• If dropped, this may result in stone cracking, chipping and falling off.
• If it has come in forceful contact with an object or dropped, this may cause structural damage to the timber carcass.
• Avoid contact with substances that contain an acidic component (such as citric foods/drinks, some sticky tapes or cleaning products) as they may cause etching or the stone to break down.
• Avoid direct contact with high pigment liquids, foods and objects that may cause colour transfer.
• Please refer to our Stone Care page for recommended cleaning and maintenance products.
• This design is not recommended for outside use.
• The item is entitled to our 12 Months Warranty. Check our Warranty and Repairs for more information.