Delivery Type:

• We offer our own local delivery service in Victoria while our partner couriers and removalists deliver on our behalf for interstate customers.
• For regional areas, we offer white glove delivery on a quotation basis and some of our smaller pieces via palletised curb-side delivery. 
• You will receive white glove complimentary upon delivery for all ground floor deliveries to metro areas as of April 1st, 2023.
• If you are not eligible for complimentary white glove please reach out to our team for a quote to your area. 
• As part of the white glove service, the delivery team will assemble your item and remove any packaging upon delivery.

Shipping Rate: calculated in cart. If there are steps, lift access or flight(s) of stairs on the way where the pieces will be placed, extra charge of $80-380 for furniture delivery applies at checkout.

Delivery Timeframe:

Please allow an additional 2 weeks to be dispatched from our warehouse.

Shipping Transit Times:

• Sydney Metro area: 5-7 days
• Brisbane / Gold Coast Metro area: 7-10 days
• Melbourne Metro Area: 3-5 days
• VIC Regional: 5-7 days
• Adelaide Metro area: 5-7 days

For any regional areas for outside of these zones please contact hello@engold.com.au.

Please note, some deliveries are conducted by a third party carrier and transit times may change.

Shipping Area: Unavailable for WA, TAS & NT shipping. If you are located outside Australia, please shop at one of our international stockists.

• MATERIAL: Natural Cream Stone (Type of Fossil Stone)
• *No assembly required
• Handcrafted using a unique craft traditional to the Philippine Islands.
• Hand quarried fossilised limestone which is hand carved in to smooth tiles.
• Aligned on a hollow timber frame which provides a stable form to create the sculptural design.
• Surface tiles are buffed to create a polished seal to protect against moisture and stains. Care will still need to be taken to ensure you get longevity from your piece. Please read the Care & Warranty section below carefully prior to purchase.

Please note:

• Given the size and structure of this piece, a wide entry may be required.
• Please ensure to check dimensions against your entry ways before proceeding.
• This piece is heavy and fragile so adequate manoeuvring space and professional handling is required.

• Cream Stone embodies a maze of varied fossilised characteristics with layers of biscotti, browns, creams and natural whites.
• Some sections may embody large fossil etchings, creating an incredibly organic aesthetic.
• Each tile holds a completely unique set of characteristics.
• Please use the images as a guide and allow for variation.
• Natural stone comes with its own unique variation and organic flaws.
• This includes colour and textural variation as well as dips, holes and veining.
• Slight imperfections are a part of the handmade process using this natural material, this is what makes each piece unique and should be expected.

• Please take care when moving your piece.
• Do not push or drag along ground as this may cause the stone to chip and break off.
• Always use two people to lift and place your piece down gently in place.
• If dropped, this may result in stone cracking, chipping and falling off.
• If it has come in forceful contact with an object or dropped, this may cause structural damage to the timber carcass.
• Avoid contact with substances that contain an acidic component (such as citric foods/drinks, some sticky tapes or cleaning products) as they may cause etching or the stone to break down.
• Avoid direct contact with high pigment liquids, foods and objects that may cause colour transfer.
• Please refer to our Stone Care page for recommended cleaning and maintenance products.
• This design is not recommended for outside use.
• The item is entitled to our 12 Months Warranty. Check our Warranty and Repairs for more information.