Delivery Type:

• We offer our own local delivery service in Victoria while our partner couriers and removalists deliver on our behalf for interstate customers.
• For regional areas, we offer white glove delivery on a quotation basis and some of our smaller pieces via palletised curb-side delivery. 
• You will receive white glove complimentary upon delivery for all ground floor deliveries to metro areas as of April 1st, 2023.
• If you are not eligible for complimentary white glove please reach out to our team for a quote to your area. 
• As part of the white glove service, the delivery team will assemble your item and remove any packaging upon delivery.

Shipping Rate: calculated in cart. If there are steps, lift access or flight(s) of stairs on the way where the pieces will be placed, extra charge of $80-380 for furniture delivery applies at checkout.

Delivery Timeframe:

Please allow an additional 2 weeks to be dispatched from our warehouse.

Shipping Transit Times:

• Sydney Metro area: 5-7 days
• Brisbane / Gold Coast Metro area: 7-10 days
• Melbourne Metro Area: 3-5 days
• VIC Regional: 5-7 days
• Adelaide Metro area: 5-7 days

For any regional areas for outside of these zones please contact hello@engold.com.au.

Please note, some deliveries are conducted by a third party carrier and transit times may change.

Shipping Area: Unavailable for WA, TAS & NT shipping. If you are located outside Australia, please shop at one of our international stockists.

• Gmelina wood with a natural finish.
• Handcrafted by our artisans in the Philippines.
• Each piece is handmade from start to finish.

• Gmelina wood is a lightweight hardwood.
• The stained finish will come with its own set of graining and characteristics.
• Although variation is low, each piece is unique.
• Slight imperfections are a part of the handmade process using this natural material.

Although we try our best to represent our products accurately, colour may vary depending on screen resolution and device.

• Please take care when moving your piece.
• Do not push or drag along ground as this may cause structural damage.
• Avoid using the item for any purpose other than it's designed used, this includes standing on top of the item.
• Designed for indoor use only.
• Avoid contact with substances that contain an acidic component (such as citric foods/drinks or some sticky tapes) as they may cause etching.
• Avoid leaving moisture or wet substances on the surface of your item for extended periods as this may cause damage to the finish of the stain.
• To clean simply use a damp soft, clean cloth to wipe the surface.
• Avoid any abrasive or harsh cleaning products that are not specifically designed for this material.
• The item is entitled to our 12 Months Warranty. Check our Warranty and Repairs for more information.