Terms and Conditions

Returns and Exchanges

Exchange is welcome within 7 days of purchase. If you would like to exchange your order please contact us within this timeframe to ensure we can assist you.

If your item requires return freight- protecting the item using the original packaging is imperative. Our pieces are fragile and heavy and can easily be damaged in transit. It will be the senders responsibility to ensure the item is returned in undamaged condition. 

Unfortunately En Gold does not offer refund due to change of mind.

All sale and discounted items are final sale.

Freight and Shipping Charges 

All freight and shipping charges are paid directly to a third party services and are non refundable.

We cannot send any of our wares or furniture to an Australia Post Parcel Pick up or PO Box address, please ensure you have a residential or commercial address to provide at checkout. 

Receiving Damaged Goods 

It is the buyers responsibility to check all items immediately upon receiving. 

If your order was received damaged in transit please email us with a description and supporting photographs at hello@engold.com.au within 24 hours of receiving goods. Failure to report any damages within this timeframe may void any transit insurance for your goods and therefore a resolution may not be provided.

Vintage Items

Return and Exchange is not available for Vintage pieces. 

We will always endeavour to best describe all of our vintage pieces through the description, supported with detailed photographs. Please keep in mind when you are purchasing a vintage piece, you are purchasing a second hand item and general wear may be expected.