Returns and Exchanges
Exchange is welcome within 7 days of purchase at the buyers expense. If you would like to exchange your order please contact us strictly within this timeframe to ensure we can assist you. Additional freight charges will be incurred in order to provide an exchange.
If your item requires return freight- protecting the item using the original packaging is imperative. Our pieces are fragile and heavy and can easily be damaged in transit. It will be the senders responsibility to ensure the item is returned in undamaged condition.
Unfortunately En Gold does not offer refund due to change of mind.
All sale and discounted items are final sale.
All of our pieces are handcrafted in limited quantities, each item purchased on preorder is made especially for you and reserved in our shipment. For this reason, we ask that you choose carefully as we cannot offer refund for preordered items.
Occasionally delays can occur and we appreciate your patience, we promise your beautiful En Gold piece is well worth the wait! In the unlikely circumstance that the delay exceeds 30 days we may consider a refund upon request.
Freight and Shipping Charges
All freight and shipping charges are paid directly to a third party services and are non refundable.
We cannot send any of our wares or furniture to an Australia Post Parcel Pick up or PO Box address, please ensure you have a residential or commercial address to provide at checkout.
Receiving Damaged Goods
It is the buyers responsibility to check all items immediately upon receiving.
If your order was received damaged in transit please email us with a description and supporting photographs at firstname.lastname@example.org within 24 hours of receiving goods. Failure to report any damages within this timeframe may void any transit insurance for your goods and therefore a resolution may not be provided.
All damaged goods will be required to be returned to us so original packaging will need to be kept for return transit. If the original packaging has been disposed of prior to our return request you may be charged for additional packaging to be supplied to you.